DONALD R. DEYNE

161 E Orangethorpe Ave, Space 3 (714) 851-4142

Placentia, CA 92870 dondeyne@apci.net

SUMMARY

Information Technology Professional with over 30 years of experience in managing/maintaining computer assets.

TECHNICAL SKILLS

Certifications: Comp TIA A+ Certification, COMP TIA Network+ Certification

MS Windows 9x/Me/XP/2000/20003, MS Office 9x/XP/2002 (Word, Excel, PowerPoint, FrontPage, Outlook), Personal Computers, Laser and Inkjet Printers, HTML Web Page Design, WinCruise Professional, Adobe PhotoShop, Adobe Acrobat, Remedy, ICOMS, Charter KMS

PROFESSIONAL EXPERIENCE

CHARTER COMMUNICATION, Irwindale, CA 2005-2006

High Speed Data Specialist

Provided technical and billing support to cable modem and cable TV customers.

· Provided high level of problem solutions, minimizing technician appointments.

KFORCE STAFFING SPECIALISTS, St. Louis, MO 2004-2005

Corporate IT Support Desk (2004-2005)

· Provided telephone support of corporate users and customer service representatives nationwide.

· Processed nightly of billing system.

PC Technician (2004)

Installed security updates on 700+ PCs. Upgraded 600+ PCs to Windows 2000 Professional.

· Completed planned six-week project in five weeks.

NEW HORIZONS LEARNING CENTER, St. Louis, MO 2004

PC Technician Intern

WINCRUISE, INC., Swansea, IL 2000-2003

Customer Support

· Provided telephone support in all aspects of WinCruise Professional.

INTERIM TECHNOLOGIES, ST. Louis, MO 1997

PC Technician

· Installed Microsoft Office 9X and updates of other desktop applications.

Robert Half International, St. Louis, MO 1995

Software Support Desk

· Received all initial calls for computer related problems including software, hardware and network.

· Provided software solutions by talking the customer through problems via telephone or on-site.

· Dispatched hardware or network technicians when the situation warranted.

AIR MOBILITY COMMAND, Scott AFB, IL 1987-1995

Superintendent, Computer Operations

· Provided communication-computer support to analysts at Headquarters Air Mobility Command (AMC).

· Managed computer operations, security, and facility and resources management.

· Provided immediate and focused training on productivity software to analytical and support staff.

· Additional duties included Computer Security Officer, TEMPEST Monitor, and ADPE Custodian.

ADDITIONAL RELEVANT EXPERIENCE

· Performed communications/computer management and operational inspections of Air Mobility Command organizations.

· Managed mainframe computer center, and trained operatprs.

· Co-developed a 3-month “cross-training” program merging computer operations and communications center career fields.

· Supervised system monitors and tape librarian providing customer service to base data processing center customers.

· NCOIC, Resource Management: Managed and tracked all computer center resources and computers.

MILITARY EXPERIENCE

United States Air Force Master Sergeant (Top Secret Security Clearance)

· USAF, Noncommissioned Officer (NCO) Leadership School

· USAF, Noncommissioned Officer (NCO) Academy

· USAF, Senior Noncommissioned Officer (NCO) Academy

EDUCATION / TRAINING

IT Certification training (New Horizons Computer Learning Center, St. Louis, MO)

A.A., Business and Accounting, Compton College, Compton, CA